Policies

Ordering and payment

You can order on this website with an account, or by calling Oneera care. Online orders are paid with UPI, cards or netbanking through Razorpay, or by cash on delivery where it is offered. We confirm each order by email, then pack and dispatch it, and you can follow it from My orders.

For made-to-order pieces we usually ask for an advance of around half the value before work starts; the balance is due on delivery.

Prices on this website are in Indian rupees and include GST. We keep them current, but if a price here is wrong we will tell you the correct one before you commit to anything — you are never held to a mistake on our side.

Delivery and installation

• Delivery is free.
• In-stock items usually arrive within two to five days. Made-to-order pieces take two to three weeks.
• Our team assembles the piece in the room you want it and takes the packaging away.
• Please make sure there is a clear path in — doorways, staircases and lifts. If a piece will not fit, tell us the measurements beforehand and we will check.
• Someone over 18 needs to be at the address to receive the delivery and check the piece.

Returns and replacements

Check the piece while our team is still there. If it arrives damaged or is not what you ordered, say so on the spot and we will take it back with us and replace it at no cost.

If you spot a manufacturing fault later, tell us within 7 days of delivery, with photographs. We will repair it, replace it, or refund it — in that order of preference, and we will agree which with you.

We cannot take back:

• Pieces made to your own measurements, wood or fabric.
• Mattresses, pillows and bed linen once the packaging is opened, for hygiene reasons.
• Damage caused by misuse, moving the piece yourself, or normal wear.
• Anything bought at a clearance price and sold as-is.

Where a refund is agreed, it goes back the way you paid, usually within 7 to 10 working days.

Warranty

Furniture carries a one year warranty against manufacturing defects from the delivery date, unless the product page says otherwise. That covers frame, joinery and mechanism faults.

It does not cover:

• Normal wear — fading, softening of foam, small marks from everyday use.
• Damage from water, damp, direct sunlight, heat or insects.
• Damage from overloading, standing on furniture or moving it without care.
• Any repair or alteration carried out by someone other than us.

To make a claim, ring Oneera care on 7356 83 11 15 with your order reference and a photograph of the problem.

Cancellations

• An online order can be cancelled from your account until we confirm it, at no cost. A prepaid order is refunded automatically. After that, call us — see the cancellation, returns & refunds policy.
• Once a made-to-order piece has been cut, the advance covers the material and cannot be refunded. Tell us as early as you can and we will do what we reasonably can.
• If we cannot supply what you ordered, we will tell you promptly and refund any advance in full.

Made-to-order work

We will confirm the measurements, wood, finish and price in writing before starting. Please check those measurements carefully — a piece built to the size you gave us cannot be returned because the size was wrong.

Natural wood varies in grain and shade between pieces, and fabric colours can look different under indoor lighting and daylight. Small variations of this kind are normal and are not treated as defects.

Getting hold of us

Oneera Home Essentials
Kothamangalam
Nellikuzhi
Ernakulam, Kerala 686691
Oneera care: 7356 83 11 15 · 9846 58 31 15
9:30 AM – 8:00 PM · Open all days